Return & Refund Policy
This policy explains refund eligibility for AutoPubliq subscriptions. AutoPubliq is a product of Webixnet Pvt. Ltd., and all refunds are processed by Webixnet Pvt. Ltd. as merchant of record.
1. No Physical Returns
AutoPubliq is a software/SaaS service. No physical goods are shipped, so physical return policies do not apply.
2. 7-Day Refund Window
New paid subscriptions may request a refund within 7 calendar days from first successful payment, provided usage remains within reasonable evaluation limits.
3. Eligible Cases
- Critical service failure not resolved within reasonable support timeline.
- Duplicate/incorrect billing caused by payment processing issues.
- Subscription purchased by mistake and reported promptly.
4. Non-Refundable Cases
- Requests after 7 days from initial payment date.
- Abuse, policy violation, or account suspension events.
- High-volume usage indicating substantial service consumption.
5. Process Timeline
Approved refunds are initiated by Webixnet Pvt. Ltd. within 7 business days and credited based on payment provider processing timelines.
6. How to Request
Submit a support ticket from the Contact page with account email, payment reference, and reason for request.